Student Feedback & Complaint Form

Students who have academic-related complaints should consult the policies and processes established by the relevant School as set forth in the Bulletin or, if applicable, their degree program handbook.  Students are encouraged to contact the relevant School officials identified in those policies.

Students who wish to file a complaint against another student alleging a violation of the University Student Conduct Code should contact the Office of Student Conduct and Community Standards. Once a student complaint is filed, if a determination is made that a student will be charged with a violation of the Code, OSCCS will facilitate the investigation and hearing process as set forth in the Code. 

The University’s Discrimination and Harassment Policy applies to all faculty, staff and students.  Formal and informal processes to address student complaints of discrimination and/or harassment are provided in the Discrimination and Harassment Policy.  If students have questions or concerns about discrimination or harassment, they are encouraged to contact the Discrimination and Harassment Respondent Coordinators from the Office of Institutional Equity identified in the policy.  They may also submit a complaint to the WashU Reporting Hotline.

The Gender Equity and Title IX Compliance Office is responsible for overseeing investigations and hearings related to student complaints of sex discrimination or sexual harassment.  Processes vary depending upon the status of the person accused of sex discrimination or sexual harassment (student, faculty, or staff) and are available on the GETIXCO website.  Students wishing to file a complaint should contact GETIXCO with any questions or concerns related to a complaint of sex discrimination or sexual harassment.

WashU values diversity, inclusion and human dignity, and strives to foster an environment in which all community members are respected and able to take part in academic, co-curricular and social activities.  If you have witnessed an incident of hate, bias and/or discrimination involving a student, reports made be made to the BRSS Team.

Report concerns regarding the mistreatment or unprofessional behavior in the learning environment at the School of Medicine through the SAFE Reporting site. Reports can be made anonymously.

WashU has been approved to participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA). NC-SARA policy (SARA Policy Manual Version 24.1 July 1, 2024) provides for the resolution of complaints resulting from distance education courses, activities, and operations provided by WashU to students who participate in such courses outside of the state of Missouri (including the District of Columbia, Puerto Rico and the US Virgin Islands, but excepting California, which is not a member of NC-SARA). Under NC-SARA Policy Section 4.5 (Process for Resolving Complaints), students are asked to seek resolution of complaints first through WashU.  If the complaint is not resolved, distance education students should contact the Missouri State Portal Entity:

Students who participate in distance education courses and who reside in California may contact the Bureau for Private Postsecondary Education.

WashU is accredited by the Higher Learning Commission (HLC). Complaints regarding WashU can be submitted the HLC via the HLC website.